The back office
that runs itself.
DeskWork answers your phone, books the job, sends the quote, dispatches the truck, and collects the money. You stay in the field. The desk doesn't pile up.
Three things to set up. Then it just works.
We onboard you over a single 45-minute call. You give us your hours, your service area, your price book. After that, your phone forwards to DeskWork and your inbox goes quiet.
Forward your number
Keep the number your customers already know. We answer it on the first ring, 24/7, in a voice you'd recognize as someone on your team.
Hand over the playbook
Hours, zip codes you cover, what counts as an emergency, your price book, your tone. We turn it into the rules DeskWork operates by.
Stay in the field
DeskWork books, dispatches, quotes, follows up, and collects. You stay on the road and only step in when something actually needs you.
Everything an old-school shop pays an office for.
DeskWork is one system that does the work of a dispatcher, an estimator, a billing clerk, and a follow-up coordinator. No headcount. No turnover. No “she's out today.”
Answers every call
Inbound, after-hours, weekends, holidays. Picks up on the first ring with your shop's name and a real-sounding voice.
Books the job
Reads the calendar, knows which truck is free, respects drive time, confirms by SMS, and reschedules cleanly when something runs over.
Builds the quote
Pulls from your price book and parts catalogs, ranges for complexity, and holds anything above your threshold for owner approval.
Dispatches the truck
Routes by location, gear, and tech specialty so the right person with the right parts gets there on the first trip.
Collects the money
Invoices when the job is done, receipts on payment, polite reminders on overdue, with Stripe and QuickBooks staying in sync.
Tells you what needs you
Quotes outside policy. Upset customers. Parts on backorder. Everything else, it just handles.
What happens between bed and the first cup of coffee.
A real Tuesday at Reyes Plumbing — a four-truck shop in Tucson — pulled from the DeskWork activity log. Not a promo reel. Not a hypothetical.
Tuesday, April 21 · 11:38 pm → 7:42 am
One desk. Every trade.
DeskWork knows the difference between a slab leak and a slow drain, a panel upgrade and a tripped breaker, a retrofit and a thermostat swap.
Sewer · water heaters · drains · repipes
Knows your camera locates, your spot-dig protocols, your tankless brands.
Service · install · maintenance plans
Builds seasonal tune-up campaigns and keeps truck-ready service context.
Panels · service upgrades · troubleshooting
Handles permitting, inspection scheduling, and code-question triage.
Any trade with a phone and a price book
If a customer can call you, DeskWork can answer.
The honest answers.
If yours isn't here, hit “Talk to us” — you'll get a real person, not a chatbot.
Will my customers know it's AI?
If they ask, we tell them. Most customers care that the phone got picked up and their problem is being solved.
What if it gets something wrong?
Anything outside your written rules gets held for review with the call transcript and captured details.
Do I have to change my number?
No. Keep the number your customers already know and forward it.
How does it know my prices?
You hand over your price book in whatever format you have and we turn it into structured quoting rules.
What does it cost?
We price by truck count, not per call or per minute. Most small shops land in the few-hundred-dollars-per-month range.
How long does setup take?
One 45-minute onboarding call, then a week of light tuning while DeskWork learns your tone and edge cases.
Every call answered. Every job moving.
Take 20 minutes with someone who understands service-shop operations. We'll walk through onboarding, your call flow, and whether DeskWork fits your shop.